INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is your warranty policy, and what does it cover?

Our warranty typically covers manufacturer defects for a period of one year from the date of purchase. This includes hardware failures that occur under normal use. Warranty does not cover accidental damage, software issues, or damage caused by unauthorized repair. Please check the specific product page or contact us for detailed warranty terms for your item

2. Can you help me build a custom PC or recommend components for an upgrade?

Absolutely! Our team of experts specializes in custom builds and upgrades. You can contact us with your budget and intended use (gaming, professional work, etc.), and we'll provide personalized component recommendations to ensure the best performance for your needs.

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3. What is your return/exchange policy if I purchase the wrong item?

We offer a [Number] day return policy for unused, unopened items in their original packaging. For defective or incorrect items, we offer a free exchange or full refund within [Number] days. Please note that opened software, activated licenses, and used consumables are generally non-returnable. See our full Returns Policy page for details.

4. Do you offer technical support or setup assistance after purchase?
Yes, we provide complimentary basic technical support to ensure your product is working correctly out of the box. For complex setup needs or troubleshooting, we offer paid advanced support services. Contact our support line at +971553902843  info@dubaicomputershop.com
5.How long will it take for my order to be delivered?

Delivery times vary based on your location and the shipping method selected.

Have a question? Fill out the contact form. We'd love to hear from you.