At Dubai Computer Shop, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our return policy provides you with the option to return the item under certain conditions.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The return request must be made within 14 days of the purchase date.
- A receipt or proof of purchase is required.
Non-Returnable Items
Certain items are not eligible for return, including:- Gift cards
- Downloadable software products
- Items marked as final sale or clearance
- Custom-configured or personalized products
Return Process
- Initiate a Return:
- Contact our customer service team at info@dubaicomputershop.com or call +971553902843 to initiate the return process. Provide your order number and reason for the return.
- Return Authorization:
- Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Shipping:
- Pack the item securely in its original packaging and include the RMA number. You are responsible for the shipping costs of returning the item unless the return is due to our error (e.g., you received an incorrect or defective item).
- Inspection and Refund:
- Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
If you need to exchange an item for the same product, please contact us at info@dubaicomputershop.com or call ++971553902843. Exchanges are subject to product availability.Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@dubaicomputershop.com or call ++971553902843. We will arrange for a replacement or refund as quickly as possible.Contact Us
For any questions about our return policy, please contact us at:- Phone: +971553902843
- Email: info@dubaicomputershop.com
- Address: United Arab Emirates